To email us, use the Contact Us page of our website or click on the following email address (if the link becomes inactive, simply copy this address to the "To:" box when emailing): sales@bellinibridal.com. Phone us on 0407 52 1771 or send snail mail to BelliniBridal.com, PO Box 1722, Coffs Harbour. NSW. 2450. Australia.

Is my purchase secure over the internet?

Your purchase could not be more secure with us . All your sensitive information is transmitted with 128bit encryption directly through PayPal to your credit card company. No one ever sees your credit card information. Our staff receive your name, items on your order and shipping address only.

Can I return the dress if I do not like it or it is the wrong size?

Yes. Please see Policy section for full returns/exchanges policy.

I am confused, what size wedding gown should I order?

Wedding gowns often run smaller than normal clothing sizes. The size chart is an excellent guide. Use the instructions, which can be found on the Size Chart page, to measure. Measure once, twice, three times to be certain that you have measured correctly before ordering. If you tried on dresses in a bridal shop, this may be of assistance as most bridal gowns are made using the same size guide.

Remember most wedding gowns will need minor alterations whether you get them from us or your local bridal shop. The construction of all our gowns is professional and easy for alterations.

Where can I try on your dresses?

The reason that our prices are so low is because we do not have the overheads of a bridal shop. We are not a store, we are a distributor for our U.S. supplier. We are online only, however if you live in the Coffs Harbour area, please email us to inquire about meeting with a representative who would be happy to show you a sample gown/s (we keep a limited stock of demonstration gowns only at our Coffs Harbour office but we are happy to share with you the superior quality of our gowns. If you would feel better to see for yourself and you live in our area, please let us know). Alternatively, although we do keep limited stock, if you cannot make it to Coffs Harbour and would like to see an example gown for yourself, we often send demonstration gowns interstate so brides can see the superior design and quality for themselves. The cost for this service covers the delivery and return of the gown only. Please email us for details.

Our gowns are the same dresses that are in many U.S. bridal shops and are of equal or better quality than those stocked in most Australian stores. While we do not encourage the exploitation of retail bridal shops and their try-it-on service, many clients discover our online store after trying on gowns in bridal shops and use this as a guide for style selection. Most of our styles are available in bridal shops for two to three times the price.

Please check our Returns Policy on the Policy page. A 10% re-stocking fee does apply for refunds but this is a very minor risk for unbelievable savings, unbeatable convenience and no sales pressure!

How do I claim my free gift?

If you have received a leaflet from a referring store, which says you are eligible to claim a free gift, enter your code word in the Note to Seller/blank message field during the PayPal checkout process. We will send you a free gift with your order for using our referral service.

I do not have a PayPal account, can I use my credit card online?

Yes. You are only using the service PayPal provide to process your credit card. You do not have to sign up with PayPal. Remember when you checkout and are transferred to the PayPal screen, to enter your address exactly as it is listed with your credit card company.

I have further questions about Paypal or a problem while using PayPal. What should I do?

Phone: 02-8223-9500. Please note this no. will connect you to a U.S. operator. Please have the following information ready when you call: your telephone number, your email address and, if you have already registered with PayPal, the last four digits of your credit card or your bank registered with PayPal.

Can I pay for me order by bank depost or cheque?

Yes. If you are having problems with PayPal or would just prefer to pay by cheque or direct bank deposit, please email us and we will provide you with details on how to do this.

Do you offer alterations?

Yes. Our supplier uses the best seamstresses in the area. Normally your alterations will only add 7 days to the standard delivery time for your order. We do recommend that you find someone locally if possible as it is much more convenient and may give you added peace of mind. We realise that many areas lack skilled bridal seamstresses and this is the reason we offer this service. We do recommend that you approve the dress before your seamstress makes any alterations as the dress will not be returnable after alterations.

Prices for alterations are:

Bust only AU $70

Waist only AU $70

Hem only AU $80

Bustle only AU $70

Hem & Bustle AU $95

Complete (all above) AU$150

How do I order alterations?

If you require alterations, order the gown first, ie. Choose the size you need to have altered, the colour you would like and select the "Add to Cart" button. Be sure to check the quantities in your shopping cart as, if you press the button more than once, your order may be duplicated. Select "Continue Shopping" to return to the page of your selected gown, then choose the "Alterations" option at the bottom of the screen. Type in details of the alteration you require (there is space for a fairly detailed message here), then select "Add to Cart" for the chosen alteration option. To order more than one alteration, select "Continue Shopping" and repeat the process.

How do I pay any additional fees like special shipping?

If you have additional requirements like special shipping requirements, please email us so that we can assist you with your order. Please note that no shipping is charged at the time of order. You will receive a separate emailed Invoice from PayPal for shipping costs immediately prior to the despatch of your order from our Coffs Harbour office. We do this to ensure you are not overcharged for delivery as the bulk & weight of a gown can make a significant difference to delivery costs. As a guide, for most areas in Australia, the cost of shipping a wedding gown is expected to be approximately AU$30, but is often lower than this.

Do you ship worldwide?

Who is the designer?

Our U.S. supplier design & manufacture our gowns. Some of the manufacturing process may be outsourced (sometimes overseas) but our U.S. supplier ensures that all gowns meet stringent U.S. standards. Our gowns are NOT cheap imitations produced in an Asian sweatshop! Our supplier also wholesales to high end U.S. bridal shops. The bridal shops, in turn, put their store label on the gowns and charge retail prices. Basically what you are doing by buying from us is similar to what you do when you purchase from any warehouse store - cutting out the middle man.

What if I have a question not covered here?

Please feel free to contact us with any questions or concerns you may have. We do receive many emails every day, but endeavour to reply as soon as possible. Let us take the stress and expense out of choosing your fairytale gown for your special day.