Where instructed to email us click on the following address. If the link becomes inactive, simply copy this address to the "To:" box when emailing: sales@bellinibridal.com
SATISFACTION GUARANTEE
We understand that Wedding Planning can be stressful and, while it is unlikely that you will need to return your order, your peace of mind is important to us. That is why we offer a 3 working day satisfaction guarantee on most items (counting the day received)
A 10% restocking fee will apply to change-of-mind returns ($50 minimum fee per item). You are risking very little to save a lot. **NOTICE - any item priced under $50 is non-refundable.**
Due to our supplier's return policies, please note that bras, bridal slips and gloves are unfortunately unable to be returned.
PAYMENT
- We accept credit cards through PayPal (PayPal account not required), Cheques
and Money Orders.
To mail in a Payment by cheque or money order, please email us for a mail-in order form.
SHIPPING
We endeavour to deliver all items by the most efficient and cost effective method possible. Shipping costs are not currently added to your order at shopping cart stage but will be billed separately through PayPal later. As a guide, for Australian orders gown delivery is usually around $30. Smaller items ordered individually would be considerably less. If in any doubt, please feel free to email us. If you are sending your payment by post, we will advise you of delivery costs when we issue your mail-in order form.
We ship to most areas of the world. International deliveries are shipped through the Australian Postal Service. The buyer is responsible for any customs and duties fees on international orders. For international deliveries, please email us for a delivery quotation.
Our supplier carries over 3000 items in stock. Non-stock items only are subject to a possible 10-12 weeks delivery. Delivery times are usually 14-21 days. (You must use PayPal in order to receive items within 14-21 days for stocked items. Cheques and money orders subject to postage and clearing delays). Please email us for estimated delivery times on specific items. Rush shipping is available on stocked items for an additional charge. Please email us for details.
RETURNS/EXCHANGES
A Return/Exchange Authorization code must be obtained by email from us before return of goods and the Code must be visible on the outside of the returned box.
Returns/Exchanges are only accepted with a Return/Exchange Authorisation Code and when return has been sent by a "trackable" method (using a shipment tracking number) within 3 working days of receipt of order. Our policy is strictly enforced on refunds.
No refund or exchange will be allowed for altered, modified or used items. Goods will be inspected upon return. No refund or exchange will be allowed for special order items that are made-to-order (made to order size, alternative closure, colour etc. etc).
Due to our supplier's return policies, please note that bras, bridal slips and gloves are unfortunately unable to be returned.
All buyers are responsible for costs of shipping returns and exchange shipping fees unless we have made an error with the order. Return shipping must be "trackable" and appropriately packaged.
Exchange/return items must be addressed to: BelliniBridal.com, PO Box 1722, Coffs Harbour. NSW. 2450. Australia
ORDER CANCELLATIONS
- A cooling off period of 24 hours applies to all orders. Orders will not be processed for 24 hours after receipt of order. If you change your mind about your order within 24 hours of order placement, please email us and we will cancel your order no questions asked.
- After the 24 hour cooling off period has passed, cancellations will be charged 10% of original order price ($50 minimum price). All items less than $500 total are unable to be cancelled once the cooling off period has passed.
